Help Center

Frequently Asked Questions

Everything you need to know about our push pin maps, personalization, shipping, and more.

Product & Materials

Canvas maps are stretched over an internal wooden frame with a premium finished look and are ready to hang. To keep push pins securely stuck in the map, there is a layer of 3/16" thick foamboard mounted between the stretched canvas and the internal wooden frame. Our gallery wrapped 24x36" and 24x16" canvas maps have an overall finished thickness of approximately 1.5" (note that framed canvas desk size maps do not share this thickness). Pinboard maps are printed on matte paper and mounted to foam board, making them thinner and ideal for framing.

Yes, both map types are specifically designed for push pins.

Canvas maps do not include an external frame but are ready to hang. Our gallery wrapped 24x36" and 24x16" canvas maps are stretched over a thick internal frame, giving them an overall finished thickness of approximately 1.5". Desk size maps are offered as framed canvas. Pinboard maps do not include a frame, but many customers choose to frame them.

Our maps are printed using premium pigment inks for long-lasting, fade-free color. Canvas maps feature a layer of 3/16" thick foamboard mounted between the stretched canvas and the internal wooden frame, keeping your push pins securely stuck in the map. Pinboard maps are mounted directly to high-density foam board, making them perfectly pin-ready.

Personalization

You can customize your map with a title, names, and a personalized legend using our live preview tool.

If personalization is not selected, the map will not include a legend.

Yes, a live preview is available before purchase.

Yes, feel free to message us before ordering.

Shipping & Delivery

Orders include both production time and shipping time. Production typically takes a few business days before shipment.

Yes, all maps are securely packaged in protective materials and shipped in discreet boxes.

Expedited shipping may be available, but production time still applies.

International Orders

Yes, buyers are responsible for any customs or import taxes.

This is normal for international shipments and depends on your country's import policies.

Gifting

Yes, pricing information is not included in the package.

We do not offer gift wrapping, but packaging is discreet.

Hanging & Framing

Canvas maps are ready to hang. Pinboard maps can be framed or mounted.

Yes, floater frames work great for canvas maps.

Canvas maps are ready to hang upon arrival.

Using the Map

Pin options vary and are selectable when ordering.

No, the maps are specifically engineered for repeated pin use. Canvas maps are built with a layer of 3/16" thick foamboard mounted between the stretched canvas and the internal frame to hold pins tightly in place. Pinboard maps use a high-density foam board backing that grips pins securely, allowing you to move them around as much as you like without leaving noticeable holes.

Yes, pins can be repositioned easily.

Returns & Issues

Returns are accepted within 30 days. Buyers are responsible for return shipping.

Please contact us and we will make it right.

Orders can be canceled before they ship.

About KR Maps

All maps are handmade in Fort Collins, Colorado.

We have been creating maps since 2016.

Our maps are handmade, fully customizable, designed for push pins, and uniquely paired with a companion app for tracking your travels.

Still have questions?

We typically respond within 24 hours. We're happy to help with anything.

Typically responds within 24 hours

Business Hours

Monday – Friday, 9am – 5pm MST

Location

Fort Collins, Colorado